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Brooktrail
Credits 1,000
Here to help

Support Centre

Most of Brooktrail is self-explanatory by design, but if something's unclear or not behaving, this is the place to start. Below are the basics, the fixes for common hiccups, and a direct line to the team.

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Getting started

Confirm you're 18+, and you arrive with 1,000 free credits. Open a game from the menu and play — no sign-up needed.

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Credits & balances

Your balance is shared across both games during a visit. Low on credits? Use the free top-up button on either game.

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Troubleshooting

If a game won't load, check that JavaScript is enabled, refresh the page, or try a different up-to-date browser.

Frequently asked questions

Do I need to create an account?
No. There's no registration, login or password. Confirm your age and you're in.
Can I win real money or prizes?
No. Credits are virtual with no monetary value, and there are no prizes. Brooktrail is for entertainment only.
My balance reset to 1,000 — is that a bug?
No. The balance lives in your browser session for convenience and resets between sessions. It isn't meant to be permanent.
A game looks frozen. What should I do?
Refresh the page first. If it persists, make sure JavaScript isn't blocked and that you're on a current browser version.

Contact the team

Still stuck, or just want to share feedback? Email us at support@brooktraill.com and we'll get back to you. For anything about your data or our policies, see Privacy, Terms and Cookies.

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If your question is about gambling harm, free confidential Swiss support is available any time — SOS Spielsucht 0800 040 080. See our Responsible Play Hub for more.